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CompCare Managed IT Services 

Panther IT helps clients remain proactive, you need more than temporary fixes! Panther IT consults with clients to design long-term custom IT plans that:

  • Increase security and reliability of information technology
  • Prevent problems before they arise
  • Keep productivity and functionality at their peak

More than ever, smooth business operations are dependent on reliable, efficient technology. If your business suffers from network downtime, inefficient system access, and outdated technology that slows you down, you need Panther IT.

Panther IT delivers proactive maintenance services through our flat rate CompCare Service Plans. With this convenient option, Panther IT becomes your Virtual IT Department helping you to reduce costs, increase productivity and mitigate business risks. You can focus on running your business, while we stay on top of your technology needs.With the CompCare Service Plan we: 

  • Evaluate your current state of technology: infrastructure, hardware and line-of-business applications and vendors
  • Identify your critical business processes, pain points and vulnerabilities
  • Perform a threat analysis to determine business risks
  • Design a Technology Plan in alignment with long-term business goals

Our flat monthly fees mean that Panther IT CompCare Service Plans allow you to budget IT costs annually and accurately. We assume the financial and technical risks of the plan, so you will always know we are committed to continuously improving your efficiencies and reducing downtime – as a true partner should.

24x7x365 Proactive Network Monitoring

With IT budgets under continuous scrutiny and service quality and high-availability demands at an all-time high, your IT provider must stay current and relevant. Panther IT proactively monitors your critical devices and services, so we can predict potential failures even before they occur.

Our 24x7x365 Proactive Network Monitoring services:

  • Monitor the critical health status of devices and line of business applications
  • Remotely diagnose problems before they occur
  • Restart essential services automatically
  • Include capacity planning reports for informed IT purchasing and budget decisions
  • Alert you immediately of critical issues
  • Minimize network and device downtime, keeping you productive

Responsive Help Desk

Whenever needed, our Certified staff is available for your to support all Microsoft Network Operating Systems, Desktop Operating Systems, Microsoft Office applications and all versions of Outlook, Exchange Server and SQL Server. Panther IT is also certified to assist with server and desktop hardware, printers, network copiers, scanners, Smartphones and PDA’s. In addition, we support industry specific software such as Milestone, AXIS, Quickbooks, Peachtree, Visio, and ACT, among others. Having the right help at the right time can be priceless – both in terms of dollars and cents as well as increased productivity and, of course, peace of mind. Our Help Desk is available 24 hours a day, 7 days a week, 365 days a year. You never know when you will need us, so we’re always available.

  • Rapid Response
  • Certified Technicians
  • Published SLA and Escalation Process

Vendor Management

Improve productivity and focus on running your organization…Having to manage multiple vendor relationships is a hassle you can avoid by chosing Panther IT’s Vendor Management program. Regain lost productivity and benefit your bottom line by chosing to have one single point of contact for all your technology vendor issues.

We manage vendor relationships covering your phone systems, computer equipment, network scanners, copiers, faxes and all of your line of business applications. With just one Trouble Ticket, we manage all vendor issues to resolution, no matter their complexity or the number of vendors involved.

  • Manages all infrastructure / line of business vendors
  • Recaptures your staff’s lost productivity
  • Allows you to manage your business while we manage your vendors
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Testimonials

"I wanted to renew WinTOTAL and found Panther IT while searching the web. They were prompt, courteous, and answered the phone! I appreciate the time they took to speak with me and address my concerns. They upgraded my membership so that I can get better support, and had me renewed the same day. Bottom line, I got great service and they saved me some money on my renewal."

 

Sheridan Johnson,
Sexton Appraisal Group

Click for the BBB Business Review of this Computer Business Services in West Hartford CTMicrosoft Small Business Specialist

West Hartford Chamber Member