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Panther IT Receives BBB Accreditation

WEST HARTFORD, CONNECTICUT – January 30, 2012 – Panther IT, a dynamic and growing provider of IT consulting, network services and computer support for the West Hartford area is proud to announce its recent accreditation by the Better Business Bureau, or BBB. The company also received an A+ rating, the highest designation a company can achieve.

The BBB’s mission is to advance trust and integrity in the marketplace and to provide objective and unbiased information on businesses. Accreditation is based on the BBB Code of Business Practices, and in order to qualify, companies must adhere to the highest standards of creating and maintaining trust with their customers. Also, a business must demonstrate a track record of resolving customer issues and concerns in satisfactory and timely manner. The organization has a long and respected history of fostering marketplace integrity and trust, and the BBB seal is one of the most recognized symbols in the business world.

“Receiving the BBB accreditation is truly an honor, and it shows our customers that we are a company they can trust and feel completely comfortable doing business with,” says Panther IT founder and president Roman Simanovich. “Not every company achieves accreditation, and even fewer receive the A+ rating, so my team and I feel doubly proud.”

An A+ rating is based on a number of factors that include a company’s complaint history, how long it has been in business and its history of ethical behavior. The BBB also provides a summary of customer complaints for each business that includes the following categories:

  • Advertising and sales issues
  • Billing and collection issues
  • Problems with a product or service
  • Delivery issues
  • Guarantee and warranty issues

Any consumer can quickly do a search on the BBB website and find how many complaints were filed against a particular company. Panther IT has had zero complaints in the last 3 years – an impressive accomplishment.

The BBB also acts as an intermediary in disputes between businesses and consumers through arbitration and mediation. “Although our record shows a clear commitment to providing our customers with the highest level of service, our association with the BBB should give anyone added piece of mind about working with us,” says Mr. Simanovich. “It’s my goal as president of Panther IT to maintain our accreditation and A+ rating indefinitely.”

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"Panther IT has been a lifesaver for me on many, many occasions! They are extremely knowledgeable in their field and I have the utmost confidence in their abilities. They are always prompt, courteous and above all, Patient! Time is money, especially in my field, and Panther IT understands that. They are always accessible and willing to spend the time it takes to get me productive again. I like the fact that they are not afraid to offer solutions or recommendations whether it be for additional software, hardware or another type of vendor which assists me in running my business more effectively. I have recommended Panther IT to colleagues and everyone has been thrilled with the level of service they provide!"


Lisa Sheary,
Coldwell Banker

Click for the BBB Business Review of this Computer Business Services in West Hartford CTMicrosoft Small Business Specialist

West Hartford Chamber Member